www.backwoodsfragrancesupply.com

Shipping & Returns

Customer Service is the MOST important part of our business. If you aren't happy, we aren't happy!

If for ANY reason you are not 100% satisfied with the products you've purchased from us, please email us. We will be glad to do everything in our power to come to a satisfactory resolution!

Shipping.....

IMPORTANT SHIPPING NOTICE-PLEASE READ

Due to the continued choice of incorrect shipping methods despite all of our notices about flashpoints and shipping modes we have had to remove USPS service as a choice on our website. We did not want to resort to this but 80% of the time USPS was chosen because it was cheaper irreguardless of the fact that the order included fragrances with flashpoints below 200. Now USPS will be used at our descretion. All orders will include UPS charges and if we find that the order qualifies for cheaper USPS shipping we will send it that way and refund the differences in the charge via paypal. We are sorry for the inconvenience to customers who were following the shipping regulations we have posted. 

Refunds.....
We hope you are enjoying your purchase from us. If the purchase did not meet your expectations, we will be happy to issue a refund in the same form of payment in which it was purchased, excluding shipping charges. Returns will be shipped back at your own cost. You must e-mail us within 5 days of receipt of order. We will make every effort to correct this problem within a timely manner.

Please note:

Fragrance oils cannot be returned as we cannot vouch for the fragrance oils integrity once it has left our hands. If unsure as to whether you will like a particular item please try our smaller sizes first.

Fragrance oils with a flashpoint below 200 must ship UPS ground.

All returned items must be in original condition and undamaged.
*Shipping charges are non-refundable.
Prices in effect at time of purchase are final.
We reserve the right to change prices at any time.

Disclaimer.....
The buyer assumes all responsibility for determining the suitability of all products, sold by us, for their specific use. We assumes no liability for damage or injury resulting from the use of these products sold or supplied by this company. We are not responsible for shipper damage.